Managing Diversity In Organizations
when dealing with angry people, it is best to stay calm and be empathic, using thoughtful, reflective statements. Other tips are to never use rebuttal, derogatory, or negative statements that may further anger the person or situation.
Consider and briefly share a conflict you observed or encountered; what was your approach in handling the situation? Did you feel mad, uneasy, fearful, engaged, sympathetic, etc.? Were you able to diffuse the situation? Do you feel the outcome was satisfactory? With the new knowledge, do you feel if given the opportunity that you would do or say anything differently? 200 words
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